Legal & Compliance

Website Terms Of Use

1. General

Great Point Media Limited (GPM) is a limited company registered in England & Wales under company number 8335376. Great Point Investments Limited (GPI) is a limited company registered in England & Wales under company number 8653224.  (GPM and GPI together referred to here as "Great Point", "we", "us" or "our"). Great Point's registered office is at 13-14 Buckingham Street, London, WC2N 6DF and our principal place of business is also at 13-14 Buckingham Street, London, WC2N 6DF  . A list of directors is open to inspection at this office. GPI is authorised and regulated in the UK by the Financial Conduct Authority (registration number 606798). Website for the purposed of these Terms of Use shall mean the URL This page details the terms of use upon which you may make use of the Website. Please read these carefully. Please note that we may update these from time to time.

2. Disclaimer

Commentary, information and other materials posted on the Website are not intended to constitute advice on which reliance should be placed. We disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to this Website. Great Point accepts no responsibility for any loss which may arise from reliance on such information or materials published on this Website. Our Website may contain links to other websites where information practices may be different to ours. We are not responsible for the privacy policies or content of such websites and have no control over information that is submitted to, or collected by, these third parties.

3. Copyright Notice

The contents of this Website are protected by copyright and the Great Point logos are registered trademarks of Great Point. All rights in respect of the contents of this Website and Trademarks are reserved. You may make copies of our copyright material on this site for your own use but not for publication. (These permissions do not extend to any third party material included on this site.) No other use of the materials published on this website is permitted without the express prior written consent of Great Point.

4. Viruses and hacking

You must not misuse the Website by knowingly introducing viruses, trojans, worms, logic bombs or any other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Website, the server on which the Website is stored or any server, computer or database connected to the Website. You must not attack the Website including via a denial-of-service attack or a distributed denial-of service attack. You must not send unsolicited commercial emails, including spam and chain mails, to the email addresses provided on the Website. You must not post or transmit to the Website any unlawful, threatening, libellous, defamatory, obscene, independent or pornographic material, or any material of any kind which violates or infringes the rights of any other person.

5. Any concerns

If you have any concerns about material which appears on the Website, please contact Thank you for visiting our Website.

External Complaints Policy

1. Introduction
Great Point Investments Limited (“GPI”) is authorised and regulated by the Financial Conduct Authority (“FCA”) in the United Kingdom. The FCA sets specific rules and regulations for how authorised firms must handle and resolve complaints, in respect if regulated activities, from its customers. We are required to have in place effective and transparent procedures for the reasonable and prompt handling of complaints received from eligible complainants. This document sets out the complaints handling procedures that we will follow in the event that you, as a customer, make a complaint.
2.  What is a complaint?
A complaint is any oral or written expression of dissatisfaction, whether justified or not, from, or on behalf of, a person about the provision of, or failure to provide, a financial service.
3.  Who can complain?
A complaint can be made by any customer or potential customer of GPI, known as an eligible claimant. An eligible complainant is defined as:
  • A consumer;
  • A micro-enterprise which is an enterprise which employs fewer than 10 persons and has a turnover or annual balance sheet that does not exceed €2 million;
  • A charity which has an annual income of less than £6.5 million;
  • A trustee of a trust which has a net asset value of less than £5 million; or
  • A small business which has an annual turnover of less than £6.5 million and employs fewer than 50 persons or has a balance sheet total of less than £5 million.
4.  How can consumers make a complaint?
Customers can make a complaint by any reasonable means – for example, letter, fax, email, telephone or in person. It is free of charge to complain.
5.  How do we deal with complaints?
Your complaint will be referred in the first instance to our Compliance Officer, as soon as possible. In the event that the Compliance Officer is involved in the subject matter of the complaint, your complaint will be referred to a Director of GPI. We will promptly acknowledge your complaint in writing. In this acknowledgement we will provide the name and title of the person that is handling your online prescription complaint. We will give this individual the authority necessary to investigate and settle the complaint. We will also include a copy of this policy.
6.  Investigating and resolving complaints
We will investigate your complaint fairly, consistently and promptly, determine whether the complaint should be upheld, and (if appropriate) determine remedial action and / or redress. We will set out our conclusions in a final response to you. If we decide that redress is appropriate, we will aim to provide you with fair compensation for any acts or omissions for which we are responsible. If you accept our offer, we will promptly provide the compensation to you.
7.  Our timetable responding to you
We aim to resolve any complaints immediately at the point of contact, and preferably within one business day. Sometimes though, a longer investigation is required and in these cases we will keep you informed and updated on our progress and let you know when you should expect any matters to be resolved.
8.  Financial Ombudsman Service (FOS)
If you are an eligible complainant, you are able to refer a complaint to the FOS if you are not satisfied with the outcome of your complaint. Your rights are set out in the FOS’s leaflet Your Complaint and the Ombudsman, which we will provide to you as part of our response. Please remember that if you wish to refer a complaint to the FOS, you must do so within 6 months of us sending you our Final Response. Further information can be found on the FOS website
9.  Closing complaints
We will regard your complaint as closed in the following circumstances:
  • once we have sent you a final response; or
  • where you have told us in writing that you accept an earlier response that we have sent to you; or
  • if you refer your complaint to the FOS, when the FOS informs us that the complaint has been closed.
10. Questions
If you have any questions about our complaints process, you can contact our Compliance Officer, in one of the following ways: Post: Great Point Investments Limited 13-14 Buckingham Street London WC2N 6DF Telephone: 020 3873 0020

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

We use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
  • Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  • Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. [We may also share this information with third parties for this purpose.]
You can find more information about the individual cookies we use and the purposes for which we use them in the table below:  
Cookie Title / Cookie Name Purpose More Information
_ga Used to distinguish users.
_gid Used to distinguish users.
_gat Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_<property-id>.
_gid Used to distinguish users.
ADMINDYNSRV These cookies are used to help the performance of the website by load balancing the server requests and are deleted when you close your browser. They do not store any personally identifiable information.
DYNSRV Used to distinguish users.
__tlbcpv Used to record unique visitor views of the consent banner.

Please note that the following third parties may also use cookies, over which we have no control. These named third parties may include, for example, advertising networks and providers of external services like web traffic analysis services. These third party cookies are likely to be analytical cookies or performance cookies or targeting cookies:

Google Analytics

[We do not share the information collected by the cookies with any third parties.]

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.

Except for essential cookies, all cookies will expire no longer than 12 months.

Great Point Media Limited ("GPM") and Great Point Investments ("GPI") (together "Great Point") is committed to protecting your privacy. We may use any information we collect from you when you visit our website and where you have consented to it to provide services to you and we may send you additional information, as set out below. It is your responsibility to read and understand this Privacy Notice. If you have any questions about it, or would like to view the full text of the Great Point Media Privacy and Data Protection Policy (the Privacy Policy), amend or delete any information we hold on you, or make a complaint about our processing of any information, you may contact You also have the right, however, to make a complaint to the relevant Supervisory Authority about our use of your information (in most cases under this Privacy Policy the relevant Supervisory Authority will be the Information Commissioner’s Office). When we say ‘personal data’ we mean information which can be used to identify you, such as your name, email, address, telephone number and so on. If you cannot be identified by the information (for example, when personal data has been aggregated and anonymised) then this Privacy Notice does not apply. We may need to update this Privacy Notice from time to time. Where a change is significant, we will let you know. For the purposes of this Privacy Policy, European Data Protection Legislation is defined as, for the periods in which they are in force, the European Data Protection Directive 95/46/EC, all laws giving effect or purporting to give effect to the European Data Protection Directive 95/46/EC (such as the Data Protection Act 1998) or otherwise relating to data protection (to the extent the same apply) and, from 25 May 2018, the General Data Protection Regulation (Regulation (EU) 2016/670) (GDPR) or any equivalent legislation amending or replacing the GDPR.

1.  What information do we collect?

We collect your email address and name when you complete a form on our website. You are under no obligation to fill in this form when you use our website and it asks for the minimum amount of information necessary. We do not pass your information on to any third parties. You are entitled to request a copy of your information to correct any inaccuracies or you may request that we delete your information.

2.    How do we use the information collected?

We may use the information you provide to us to:
  • Consent: In specific situations, we can collect and process your data with your consent (which for the avoidance of doubt you are entitled to withdraw at any time).
  • Contractual obligations: We may process your information where it is necessary to either enter into a contract with you for the provision of our products or services or to perform our obligations under that contract or to provide you with advice or guidance in relation to our products or services that are offered by
  • Legal compliance: If the law or any regulator in any competent jurisdiction requires us to, we may need to collect and process your data and also provide this to any such regulator
  • Legitimate interest: We may process your information in the day to day running of our business, to manage our business and financial affairs and to protect our customers, employees and property. It is in our interests to ensure that our processes and systems operate effectively and that we can continue operating as a business. In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.
Please note that if you do not agree to provide us with the requested information, it may not be possible for us to continue to operate your account and/or provide products and services to you and/or you may be in breach of a statutory and/or contractual requirement, the consequences of which would be decided in accordance with the applicable statute or contract.

3.    Where is the information stored?

Information which you submit to us either via our website or otherwise is sent to a server located in the European Economic Area (EEA). In addition, if you use our services while you are outside the EEA your information may be transferred outside the EEA in order to provide you with those services. We will ensure that any transfer of personal data to a third country or international organisation (including any onward transfer to another third country or international organisation) is undertaken in accordance with one of the following GDPR requirements:
  • It is transferred on the basis of an EU Commission adequacy condition; or
  • The transfer is subject to appropriate safeguards; or
  • GDPR provides an exemption or derogation

4.  Who do we share your information with?

We do not customarily share your data with any third parties save with our professional and legal advisers and/ or to any governmental authority. On express instruction from your financial adviser, we may, in certain circumstances pass on your data to specified third parties.

5.  How long do we store your information for?

We operate in accordance with the storage limitation principles, which means we will not retain your data for longer than necessary for our data processing activities. We may in limited circumstances keep personal data for longer periods, where we intend to process information for archiving purposes.

6.  Will I be contacted for marketing?

We may use your details to send you information by email about our events, business updates or our publications. We will provide you with the right to unsubscribe to these communications as part of each such communication and at any time by contacting the email address set out above.

7.  Cookies and Analytics

This website uses analytics tools and cookies. Please refer to our Cookie Policy for details.

8.  Data Controller

For the purposes of the GDPR, the data controller (as defined under European Data Protection Legislation) is Great Point Media Limited. We are registered as a data controller with the Information Commissioner’s Office and our registration number is ZA072009.

9.  Your Rights

The GDPR provides specific rights for individuals in terms of how we process their personal data:
  • The right to be informed;
  • The right of access;
  • The right to rectification;
  • The right to erasure;
  • The right to restriction;
  • The right to data portability;
  • The right to object; and
  • Rights in relation to automated decision making and profiling
We will ensure we respect and adhere to your rights.

Warning to consumers

Fraudsters are using the details of FCA authorised firms to try and convince consumers that they work for genuine, authorised firms. These fraudulent firms are known as “clone firms”. Fraudsters usually use this tactic when contacting people unexpectedly, so you should be especially wary if you have been ‘cold called’ or if you are contacted upon expressing interest in a Great Point product on a third-party website. They may use the name of genuine Great Point Group companies, including the 'firm reference number' (FRN) issued by the FCA or other details.

Unlawful cloning of our website

We have been made aware of a company operating a website in the name of “” and contacting consumers, using our firm reference number as their own. This website is not in any way connected or affiliated with the Great Point Group.  If you have been contacted by a representative of this company or have used their website, you should contact the FCA’s Consumer Helpline on 0800 111 6768.

Protect yourself

If you are offered specialist deposit products, discounted lending solutions, unsolicited investment advice or free company or research reports, you should take these steps before handing over any money:
  • Get the name of the person and organisation contacting you
  • Check the Financial Services Register at to ensure they are authorised
  • Use the details on the FCA Register to contact the firm
  • Call the FCA Consumer Helpline on 0800 111 6768 if there are no contact details on the Register or you are told they are out of date
  • Search the FCA list of unauthorised firms and individuals to avoid doing business with at
  • Check the products and services available at Great Point by visiting Open Offers - Great Point Media
  • Verify Great Point’s website and contact details by visiting Contact - Great Point Media
  • Read about Take Five, a national campaign to help everyone protect themselves from preventable financial fraud at
If you use an unauthorised firm to provide or receive access to financial products and services, you will not have access to the Financial Ombudsman Service or Financial Services Compensation Scheme (FSCS) if things go wrong
  • REMEMBER: if it sounds too good to be true, it probably is!

Report a scam

If you are approached about a scam or you believe that you are a victim of fraud, you should tell the FCA using the fraud reporting form at, where you can find out about the latest scams. You can also call the Consumer Helpline on 0800 111 6768. If you have already paid money to fraudsters you should contact Action Fraud on 0300 123 2040. You may also wish to inform Great Point’s Compliance Department: